How to reach us
Support email
For general questions, account problems and personal-data requests.
Phone / WhatsApp
WhatsAppWe will never ask for your password or a verification code by phone or WhatsApp.
Response time
We aim to reply to messages within two business days. Reports about illegal content, fraud or risks to someone’s safety take priority, and we aim to review them within 24 hours.
Company details
Legal name
[Company legal name]
Commercial register number
[Commercial register number]
Tax number
[Tax number]
Registered address
[Address]
Reporting illegal or harmful content
- Open the ad or the user’s profile and press “Report” (the flag icon), choose a reason and add short details. You need to be signed in to send a report.
- If you cannot use the Report button, email ibra.m@hotmail.co.uk with the link to the ad or the user’s name, the reason, and any evidence you have (such as screenshots).
- We review every report and act under our posting rules and Terms of Use: removing the content, restricting or suspending the account, or referring the matter to the competent authorities where required. We do not reveal who made a report to the user being reported, unless the law requires it.
If someone’s life or safety is in immediate danger, contact the police or the competent authorities first, then report it to us.
Rights holders: if an ad uses your trademark, photos or content without permission, email ibra.m@hotmail.co.uk with the link to the ad and proof of your rights.
Authorities: requests from the competent Syrian judicial or official authorities should be sent in writing to our registered address or to ibra.m@hotmail.co.uk.
Personal-data requests
To access, correct, delete or get a copy of your data, or to delete your account, email ibra.m@hotmail.co.uk from the email address registered on your account. Details are in our Privacy Policy.